Snaphunt – Customer Support Representative

Headquartered in Singapore, ASPIRE is a technology organization that serves small businesses with convenient & inclusive financial services across Southeast Asia. An Aspire Account is opened online with a few easy steps and gives customers access to a large variety of financial services including debit, credit and card products

We built Aspire from the ground with one thing in mind - serve small business owners with speed and simplicity. No long waits, paperwork, or hidden fees like other financial institutions - so business owners could concentrate on growing their businesses.

Aspire is backed by Y-Combinator - #1 startup incubator in the world - and has raised from some of the world’s best VCs.


The Role

What will you be doing?

Handle inbound queries from customers and provide technical and product support via multiple channels (email, chat, whatsapp, phone)
Liaise with internal and external teams to drive customer resolution
Report customer inquiries to create a feedback loop (bugs, product feature requests, process improvement suggestions)
Follow up with dissatisfied customers to understand root causes
Compile weekly reports to share customer insights

Ideal Profile

What will you need?

Sense of ownership and pride in your performance and its impact on company’s success
Good time-management skills
Great interpersonal and communication skills

What's on Offer?

- Regional Role
- Fantastic work culture
- Work alongside & learn from best in class talent
- A role that offers a breadth of learning opportunities

Ref: 36569005