Our client is a leading Adtech Platform for Growth headquartered in Singapore and having teams/partnerships spread across in South Korea, India, Vietnam, Philippines, Thailand, Saudi Arabia, UAE, Indonesia, and Singapore.
We are the preferred entry partners for Global Internet companies looking to grow in Asia from the last two decades. Currently we are partner to large internet companies (Snapchat, Outbrain, Activision Blizzard, Reliance Jio Gaming, ShareIT, Zemanta, TCL, Phillips, Hisense etc.) through exclusive monetization or technology relationships. Are you ready to join a fast-growing, hyper-focused company who are building the largest Ad-tech platform for growth in APAC.
- Flexible working options
- Leadership Role
- Opportunity to make a positive impact
The Job
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
- Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.
- Ensuring the correctness of customer data and manage any data cleansing activities.
- Continually testing and refining campaigns to gain insight and maximise usage and uptake.
- Providing support on any requests or issues pertaining to CRM.
- Identifying opportunities for new business development through following up on leads and conducting research on target clients.
- New business generation by meeting potential clients to understand needs and providing relevant solutions.
- Managing the sales process to close new business opportunities.
- Building strong relationships with the existing portfolio of clients.
- Meeting and exceeding weekly and monthly activity and revenue targets.
Ideal Candidate
- You have at least 1 year experience ideally in Business Development / Account Manager (B2B), CRM Manager or Customer Success within IT industry.
- Experience within would be a strong advantage.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You pay strong attention to detail and deliver work that is of a high standard
- You are highly goal driven and work well in fast paced environments
- You are willing to undertake 30-60% travel.
Ref: S4ZX0V8854
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- Company:
Snaphunt Pte Ltd - Designation:
Account Executive - Profession:
Sales / Retail - Industry:
Computer and IT