Snaphunt Pte Ltd – Client Success Partner

• Excellent opportunity to build your career in the SaaS industry.
• Opportunity for quick career progression while enjoying lots of autonomy in your work.

The Job

As a Client Success Partner, you will work with a regional team and be responsible for:

• Managing new & existing accounts, including helping in troubleshooting and providing support to new and existing customers.
• Providing onboarding assistance and product/feature demos.
• Acting as an advocate for clients to improve clients' experience (e.g. identify needs, handle and resolve customer requests and complaints) 
• Implementing, improving and standardising key processes to ensure a consistent and delightful journey for the customers.
• Providing continuous feedback to our product managers and help prioritising improvements based on customer feedback.
• Creating initiatives to drive customer satisfaction and adoption.
• Undertaking ad-hoc projects when required.

Ideal Candidate

Skills Required:

• You have 1+ years of experience in Client/ Customer Success, Account Management, or similar client-facing roles (fresh graduates with internship experience in a related role are welcome to apply).
• You have excellent relationship-building ability and a proven record of good client retention rates and upsell and cross-sell targets-based performance would be advantageous.
• You take ownership and possess good problem-solving and critical thinking abilities.
• You are highly goal-driven and thrive well in fast-paced environments.

Ref: FR6PW5SCUQ