Snaphunt Pte Ltd – CRM Specialist

The Job

Your role as a CRM Specialist will be to develop and manage a portfolio Key accounts that the Sales team has brought in. You will maintain a strong relationship with customers by providing on-going support and regular sharing of best practices, insights and product knowledge.

You will be responsible for :

• Ensuring high levels of customer satisfaction as well as upsell and cross-sell potential within existing customers to maximise share of wallet.
• Building strong and collaborative relationships with other internal stakeholders.
• Monitoring market trends and providing regular competitor feedback.
• Identifying opportunities across customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.

The Profile

• You have at least 2 years experience within a Customer Service, Sales/Key Account Management or Customer Success role.
• Experience covering Healthcare is a strong plus.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are strong networker & enjoy building relationships with people of all levels.
• You are a self-starter and demonstrate a high level of resilience, never fazed by arising critical issues
• You are highly goal-driven and result-oriented.

ref: 77450387