Snaphunt Pte Ltd – Customer Experience Manager

• Work alongside & learn from best in class talent

The Job

You will be responsible for :

• Design and improve Customer Experience through building strong relationships with clients that are fostered by gathering customer feedback in real-time
• Enable successful roll-out of the platform to customer stakeholders and users, including sharing and developing relevant creative assets, brainstorming ideas, and attending customer-specific events where necessary.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
• Identify opportunities for customers to proactively share our vision of the future of Customer Engagement.
• The CxM will own retention and will collaborate with Sales or other teams in growing the customers portfolio.
• Marshall resources across the needed to support customers’ needs.
• Bridge gaps between customer-needs and co-innovate with customers and internal Product teams.

Ideal Candidate

Skills Required:

• BA/BS degree in sales and marketing or equivalent field with a minimum of 8-9 years of relevant industry experience in leading success of customers
• B2B Enterprise experience across multiple verticals is a key advantage
• In-depth knowledge & proven expertise in the area of customer success
• Demonstrated stakeholder management
• Experience working in a SaaS start-up will be added advantage
• Strong listening, presentation and storytelling skills
• Ability to multi-task, prioritize, and manage time effectively
• Highly accountable, responsible, creative thinker and problem solver
• Great in managing complex and critical issues, internally and externally
• Understand uncertainty, chaos and fast pace culture
• A self-starter, self-motivated, self-directed, and self-sufficient 
• Excellent communication, interpersonal, negotiation, client and time management skills
• Excellent attention to detail.
• Desire to excel, passionate and enthusiastic

Ref: 4A5H5D7S6U