Snaphunt Pte. Ltd. – Customer Service Administrator – Order Processing

• Development & Progression

The Job

Key responsibilities areas:

• Act as the primary customer interface for order management and responsible for processing customer orders and order changes to achieve timely response and delivery to the customers.
• Handle sample requests.
• Manage customer stocking programs (VMI/SMI, Demand Pull) to position sufficient inventory to support the customer’s schedules and at the same time control inventory to an optimum level.
• Co-ordinate with 3rd Party service provider on shipments and delivery to the customers.
• Update delivery commitment into Customer website for new orders, reschedules and forecast confirmation.
• Involve in the implementation of any customer related program initiatives.
• Co-ordinate customer returns and rework and process the necessary documentation such as RMA and Credit/Debit notes.
• Maximize monthly billings to meet the sales target through meeting the delivery commitments and the Customers request dates.
• Handle other ad-hoc projects as assigned by Manager.

Ideal Candidate

Key Competencies:

• Diploma or Degree Holders.
• 1 year experience working in a customer service and planning function and preferably in the electronics industry. Knowledge of inventory management will be an added advantage.
• Familiar with MRP/ERP planning system preferably with MFG/Pro application. Knowledge of Microsoft Excel and Words application.
• Good interpersonal, communication and analytical skills. Ability to work under pressure and adaptable to change. Strong leadership and initiative. Possess a pleasant personality
• You have at least 1 year experience ideally as a Order Fulfillment, Warehouse & Distribution or Supply Chain within Manufacturing and Electronics.
• You posses good knowledge of tax and process regulations with respect the import and export of products.
• You are a self-starter and demonstrate a high level of resilience
• You are adaptable and thrive in changing environments
• You are a strong team player who can manage multiple stakeholders

Ref: O8H32Y2N1O