Snaphunt Pte Ltd – Customer Service Data Analyst

• Opportunity to make a positive impact
• Flexible working options
• Excellent career development opportunities

The Job

• We are looking for a full-time Customer Service Data Analyst to join our team!
• Day in the Life of a Customer Service Data Analyst at GT Ecom
• Analyze customer service data to identify trends and improvement areas.
• Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI.
• Provide insights to improve service efficiency and quality.
• Identify gaps in support processes and suggest data-driven solutions.
• Support automation and AI-driven tools for customer interactions.
• Present findings and recommendations to stakeholders.
• If you are interested and have experience in Data Analysis for customer service teams & ecommerce companies, as well as proficiency with Gorgias, Looker Studio, Power BI and Excel
• Looking forward to seeing your applications!

Ideal Candidate

• You have at least 2 years experience, ideally within a Data Analyst role.
• You have working knowledge of Looker Studio and Microsoft Excel
• You pay strong attention to detail and deliver work that is of a high standard
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are highly goal driven and work well in fast paced environments

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