Snaphunt Pte Ltd – Customer Service Engineer

• Fantastic work culture
• Attractive Salary & Benefits
• Work alongside & learn from best in class talent
• Outstanding Career Development Opportunities

The Job

As a Customer Service Engineer you are responsible for:

• Service based security systems and provide services to our clients. Troubleshooting and solving problems.
• Ensure Customer satisfaction.
• To be proficient in our products and technology. Always improve ability.
• Manage relations with existing clients.

Main Responsibilities include:

• Work with the Customer Service Representative to solve the client’s security system problems in the earliest time.
• Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations and systems training. 
• Produce system diagrams by AutoCAD.
• Maintain long-term relationships with clients.
• Increase customer satisfaction.
• Renew the support & maintenance contract.
• Provide routine preventive maintenances.
• Handle daily trouble-shooting, follow up all open technical issues till the problems resolved.
• Take over all service issues from Project team after External Hand Over done.

The Profile

Requirements:

• Minimum Diploma or above in Electronic, Computer, Automatization or Mechanical Engineering. 
• Minimum 2 years of customer service working experience (security-related preferred) in a multinational environment.
• Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus.
• Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
• Past experience with Lenel, Honeywell Prowatch, CCure, Milestone, Genetec and S2 systems is a clear advantage
• Basic IT knowledge in hardware, network and database.
• Ability to work under pressure.
• Strong analytical skill and problem-solving ability.
• Strong self learning ability, work independently.

Ref: CRT0M0F7QA