Just as cables are an essential part of the infrastructure that holds up a building or system, our client offers the behind-the-scenes support you need to solve business problems and achieve connectivity.
They produce cables and conductors for different industries and markets: mechanical and systems engineering, the automotive industry, MSR technology, electrical and installations engineering, EDC and more. They have about 39 sales companies, 17 production sites and approx. 100 national partners worldwide.
- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
- Join a market leader within Precision Engineering/ Semiconductors/ Robotics
The Job
The Customer Service Specialist must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction. An individual who monitors responses to customer requests and queries to minimize gaps in customer service delivery while improving customer relationships and experience.
Your responsibilities will include:
- Provide quotations, order processing, generate invoices, and credit/debit notes
- Handle shipping documents such as Export and Letter of Credit documentation
- Shipment arrangement example like providing shipping document to both customer & the nominated forwarder for an export declaration
- Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time
- Handle customer complaints - Liaising with QA / factories - process replacement order/issue credit notes for valid claims
- Process and expedite shipments and ensure on-time delivery to customers
- Outstanding order monitoring and checking order status to update customers for any delays
- Ad hoc assignments given by Manager
Ideal Candidate
Skills & Qualification:
- Min. Diploma in any field, preferably in Supply Chain Management
- At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/ logistics industry
- Good written and communication skills
- Good customer handling skills and able to communicate with people of different levels
- Proficient in Microsoft Words and Excel
- Prior experience in the manufacturing/ harnessing environment is an added advantage
- Experienced in SAP SD Module is an added advantage
Ref: AF1OM6NS2Z
Related Job Searches:
- Company:
Snaphunt Pte Ltd - Designation:
Customer Service Executive - Profession:
Sales / Retail - Industry:
Electronics