Snaphunt Pte Ltd – Customer Service Officer

• Opportunity within a company with a solid track record of performance
• Join a market leader within Other Services
• Leadership Role

The Job

You will be responsible for :

• Inbound call handling for UOB Accounts servicing, campaigns, products enquiries and helpdesk enquiries; 
• Fulfillment follow through on case handling and with customers. 
• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
• Overtime is Required

Ideal Candidate

• Minimum of ITE, 'O' levels
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English to be able to effectively liaise with stakeholders in the region.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.

Ref: KU55AYVC27