Snaphunt Pte Ltd – Customer Service Representative

Company
Snaphunt Pte Ltd
snaphunt.com
Designation
Customer Service Representative
Date Listed
12 Aug 2024
Job Type
Entry Level / Junior Executive
Full/PermFree/Proj
Job Period
Immediate Start - Flexible End
Profession
Sales / Retail
Industry
Computer and IT
Location Name
Singapore
Allowance / Remuneration
$2,200 - 2,400 monthly
Company Profile

Our client is based in Singapore and is a leader in the security and surveillance industry.

Job Description
  • Join a market leader in the security and surveillance industry
  • Opportunity within a company with a solid track record of performance
  • Opportunities for growth and development

The Job

  • Making & receiving customer inquiry calls
  • Handling customer complaints
  • Collecting & analysing customer feedback
  • Responding to customer reviews
  • Support software training & software installation with customers
  • Intervene for driver fatigue cases for commercial bus & SME companies
  • Assist in the retrieval of camera footage for customers
  • Prepare usage report for sales team for grants claim
  • Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
  • Data analytics for software & product accuracy
  • Back-end QC check for new vehicle installation project
  • Observe & monitor for server performance
  • Arrange CCTV installation or maintenance booking with the customer
  • Working hours: Monday - Friday, 9am - 6pm

Ideal Candidate

  • Has proven experience in customer service
  • Good interpersonal and customer service skills
  • Analytical and problem-solving skills
  • Multitasking and organizational skills
  • Ability to answer a high volume of calls and/or emails daily
  • Ability to share work among the customer service team
  • Attentive and patient
  • Time-management skills
  • Ability to find positivity in any situation

Ref: 96ZAVF3WQE

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