Snaphunt Pte Ltd – Customer Service Representative

• Work alongside & learn from best the organization

The Job

We are hiring a Customer Service Agent to manage customer queries and complaints. You will also be asked to process orders, modifications and escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and well versed with computers and Microsoft Office.

Your Specific Job Responsibilities are:

• Communicate with current and potential clients via telephone, email, online chat, or social media
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Maintain a courteous and calm manner at all times to de-escalate stressful situations
• Document personal information to create, update, or adjust customer accounts
• Prepare call-related information for purposes of auditing and reporting
• Provide and respond to feedback about any aspect of the job or its duties
• Suggest products and services to clients based on their requests and needs
• Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Others as may be task by Management

Ideal Candidate

We are looking for someone with:

• Prior experience working in call centers or as an at-home customer service agent
• Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
• Bilingual language skills a plus
• Excellent verbal and written communication skills
• Ability to remain calm and composed in a fast-paced, high-pressure environment
• Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem

Ref: JPPWL7NDW7