Snaphunt Pte Ltd – Customer Service Representative

• Attractive Salary & Benefits
• Flexible working options
• Opportunity to make a positive impact

The Job

Your responsibilities will include:

• Handling inbound and outbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Escalating customer feedback as required.
• Organizing data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
• Supporting the sales team key planning and operations tasks to support the overall objective of the business.
• Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing accurate, valid and complete information by using the right methods/tools.
• Meeting personal/customer service team sales targets and call handling quotas.
• Generating sales leads.

Ideal Candidate

• You have at least 1 year experience in customer service/telemarketing or proven experience with a similar skillset.
• You have excellent written and oral communication.
• You have basic proficiency with Google Suite. Experience with HubSpot and Respomd.io will be an advantage.
• You have ability to understand customer pain points and transition conversations smoothly to become quality leads.
• You have excellent writing, editing and proofreading skills.
• You are someone that is passionate about the brand.

Ref: GEFC894Z4S