Snaphunt Pte Ltd – Customer Service Representative (Mandarin Speaker)

• Opportunity within a company with a solid track record of performance
• Leadership Role
• Fantastic work culture

The Job

You will be responsible for :

• Handling inbound calls, chat & emails in a professional manner
• Recording accurate details and u actions taken to resolve issues or provide assistance.
•  Ensuring customer service and satisfaction through clear communication and helpfulness in both languages
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Candidate

• You have at least 2 years experience within a Customer Service role, ideally within the Transport & Logistics industry.
• You pay strong attention to detail and deliver work that is of a high standard
• Fluent in English and Vietnamese to be able to effectively liaise with stakeholders in the region.
• At least College Level
• Excellent communication skills (oral and written)

Ref: XIXL80ZL3U