Snaphunt Pte Ltd – Customer Service Specialist

• Enhance customer satisfaction for a fast-growing digital asset exchange
• A role that offers a breadth of learning opportunities
• Be a part of a vibrant & dynamic environment

The Job

You will be responsible for :

• Delivering personalised service to customers in the call centre in an effective and efficient manner.
• Understanding customers’ needs and providing appropriate solutions and attention.
• Consistently delivering excellent quality service to our customers to achieve total customer satisfaction, while adhering to professional standards.
• Soliciting customers’ feedback and identifying problem trends for improvement actions.
• Following up promptly with customers to resolve issues.

The Profile

• You have experience as a Customer Support Specialist or similar role in a call centre environment, ideally within the Financial industry
• You have a passion for customer service and enjoy speaking to people
• You are able to work in a fast-paced and demanding environment.
• You have excellent communication and problem-solving skills.
• You are willing to work rotating shift hours including weekends and public holidays, if required.

Ref: 8Q6ZGCM8IS