Snaphunt Pte Ltd – Customer Success / Customer Marketing Associate

• Work alongside & learn from best in class talent
• Fantastic work culture
• Opportunity to make a positive impact

The Job

Your responsibilities will include:

• Coordinating customer success and adoption Live on virtual and in-person events in the region.
• Working closely with the central team and coordinate with the regions on speakers, scheduling, promotion and metrics. 
• Coordinate with regional campaigns team to integrate Customer Success and Adoption marketing activities within existing regional marketing activities, including build out segmentation to drive adoption to expand campaigns
• Coordinate communication on releases & upgrade activities, as well as support pilot loyalty and partner initiatives.
• Prepare quarterly metrics and business reviews/planning in region.
• This role will report to the global renewals manager, but dotted line and integrated within the region.

Ideal Candidate

Requirements

• Experience in events management and email marketing a must
• Strong project management skills – good attention to detail
• Excellent communication skills, both written and verbal
• Ability to manage multiple deadlines
• Strong problem solving, critical thinking, and analytics skills with a passion for data
• Keen interest in digital and community engagement
• High proficiency in MS Office Suite of Products (Word, Excel, Outlook, PowerPoint)
• Experience in email marketing or marketing campaigns a plus
• Able to build collaborative cross-functional relationships with a variety of teams
• Can-do, scrappy, creative spirit, with a desire to own projects from start to finish.
• Self-starter with initiative, attention to detail, strong organizational skills
• Quick, yet thoughtful and decision-making skills; knows when to ask questions, when to act, when to escalate, and when to ask for help
• Openness to work in fast paced work environments, managing multiple projects simultaneously, balancing strategy and hands-on work and to thrive in an ambiguous dynamic environment

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