Snaphunt Pte. Ltd. – Customer Success Executive

• A role that offers a breadth of learning opportunities
• Great work culture
• Opportunities for career growth & development

The Job

As a Customer Success Executive you will be responsible for :

• Answering customer inquiries in a timely manner, managing customer accounts, following up with customers for administrative purposes, and provide troubleshooting assistance to ensure customer centricity and improve customer experience.
•  Ensure timely client onboarding through collaboration with Sales and Compliance teams, following up with customers regarding their account openings
• Handle pre and post transaction customer queries/ requests and collaborate with the Ops/ Compliance/ Tech/ Treasury teams on all payment related issues.
• Clear all pending compliance queries timely with the banks and liquidity partners.
• Understand fully and be an expert on all internal platforms, systems, processes, reporting, and the CRM platform.
• Managing sales tracking tools, performing data entry tasks, and compiling reports for the Sales Team.
• Recording and identifying sales trends and liaising with account managers to develop sales strategies.
• Reporting any unusual activity to your supervisor.

The Profile

• You have at least 1 year experience within a Customer Service, Customer Success or Sales Operations/ Support role, ideally within the Fintech Industry.
• A Diploma or equivalent.
•  A bachelor's or associate's degree in marketing, business, or a related field may be advantageous.
• Experience in administration and high-volume office work may be advantageous.
• Strong analytical, organizational, and time management skills.
•  Excellent team working, interpersonal, communication, and customer service skills.
• The ability to multitask and responsibly produce thorough and meticulous high-quality work.
•  Computer literacy, IT skills, and typing skills.
• An understanding of sales principles and customer service practices

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