Snaphunt Pte Ltd – Customer Success Executive (B2B)

• Great opportunity to build your career within a fast growing HR Tech startup.
• Quick career progression while enjoying lots of autonomy in your work.
• Flexible work environment.

The Job

Your Responsibilities will include:

• Managing onboarding to ensure a smooth transition, increasing adoption, ensuring retention, and ensuring high levels of customer satisfaction in your overall relationship with new and existing clients.
• Providing product/ feature demos and helping in troubleshooting as the first point of contact in case of any issues.
• Continually improving and refining customer success strategies and procedures.
• Effectively communicating client's requirements to the senior-level management, both internal and external, to maximize growth and retention.
• Acting as an advocate for clients to improve clients' experience (e.g., identify needs, handle and resolve customer requests and complaints) 
• Implementing, improving and standardizing key processes to ensure a consistent and delightful journey for the customers.
• Working closely with our product managers to provide feedback and help priorities improvements based on customer feedback.
• Creating initiatives to drive customer satisfaction and adoption.
• Undertaking ad-hoc projects when required.

Ideal Candidate

Skills Required:

• You have 1+ years of experience in Customer Success, Account Management, or similar client-facing roles (fresh graduates with internship experience in a related role are welcome to apply).
• You have excellent relationship-building ability and a proven record of good client retention rates and upsell and cross-sell targets-based performance would be advantageous.
• You take ownership and possess good problem-solving and critical thinking abilities.
• You are highly goal-driven and thrive well in fast-paced environments.

Ref: 1I6S83WLAK