Snaphunt Pte Ltd – Customer Success Manager

• Excellent career development opportunities
• Great work environment
• Work with top talents in your industry

The Job

Key Responsibilities

• Own client relationships across multiple levels of seniority within client organizations - your customers will be savvy corporate real estate professionals, workplace strategists, and designers.
• Drive process change with high-energy, proactive, “always a step-ahead” attitude
• Creatively solution for effective, client-specific change management
• Desire to be ‘hands-on’ when needed to complete projects
• Oversee design/production
• Share client feedback and work with Product Team
• Provide ongoing customer support on an as-needed basis
• Prepare and lead quarterly business reviews
• Actively identify sales opportunities within client accounts

Ideal Candidate

Skills + Experience

• 3-5 years in workplace or interior design, workplace strategy, corporate architecture, and/or corporate real estate, including basic project management
• Ownership and accountability for client relationships
• Experience in corporate real estate and workplace including a deep understanding of team roles and structures and project workflows.
• Proficient with design language and toolset; a basic understanding of AutoCAD and/or Revit
• Self starter and team player
• Organized and able to track multiple work streams and prioritize in terms of urgency and impact
• Highly collaborative: internally and externally; including across multiple time zones and cultures
• Convey confidence and be comfortable as the primary interface for customer relationships
• Hungry for growth and excited to take on additional responsibility
• Progressive understanding of corporate real estate industry trends and dynamics
• Familiar with workplace/real estate and design technologies and software
• Experience creating or utilizing workplace standards and guidelines

Ref: Z496WGGSHS