Snaphunt Pte Ltd – Customer Success Manager

Company
Snaphunt Pte Ltd
snaphunt.com
Designation
Customer Success Manager
Date Listed
22 Feb 2023
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Sales / Retail
Industry
Computer and IT
Location Name
Singapore
Allowance / Remuneration
$6,000 - 7,000 monthly
Company Profile

Our client is a Customer Data Platform-led personalization and real-time marketing automation solution that delivers superior customer experiences resulting in increased conversions, retention, and growth for enterprises. The key capabilities include:

Connectors to organize silo-ed marketing data sources and create a real-time customer one view

Orchestrate individual customer journeys across the marketing tool ecosystem on the right channels at the right time using a proprietary in-built machine learning engine

Create 1:1 personalized experiences for each user across multiple marketing channels

Job Description
  • Work alongside & learn from best in class talent
  • A role that offers a breadth of learning opportunities
  • Attractive Salary & Benefits

The Job

Your Responsibilities will include:

  • Looking for a maverick who is passionate about increasing digitals share of Business for clients
  • Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients
  • Define and Execute strategy for retention and cross sell for every account
  • Understand client known and unknown needs and partner with Delivery and product team to address client needs
  • As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
  • Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head –Innovation and other C level executives.
  • Provide Client and market level insights for product innovation
  • Lead presales for the region & given set of accounts
  • Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs

Ideal Candidate

Skills Required:

  • 2-3 years of Mar Tech experience, with strong demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms.
  • Must have excellent communication skills.
  • Proven track record of upselling/cross selling
  • Experience in working with and influencing customers at multiple levels up to CXOs.
  • Willingness to travel, if required on short notice.
  • BFSI(Banking, financial services and insurance), Retail or Telecommunication experience is a plus

Ref: 8L157P6006

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