Snaphunt Pte Ltd – Customer Support (Chinese – English Speaking)

• Flexible working options
• Opportunity to make a positive impact
• Work alongside & learn from best in class talent

The Job

Your responsibilities will include:

• Provide professional and friendly service through our email and live-chat channels.
• Help others and be able to stay calm under pressure.
• Translate client's product into Chinese.
• Be given the tools to do so easily, and you translate regularly, and moderate others' translations.

Ideal Candidate

This project requires:

• Customer support experience in a fast-paced environment
• Great Chinese and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region
• Should love making customers happy
• Should have the ability to assess each customer’s issues
• Knows how to deal with difficult customers/clients
• Has good analytical and problem-solving skills
• Has good accurate records keeping
• Must be a good team player
• Can work with minimal supervision
• Ability to prioritize and multitask
• Knowledge of Domains, SEO, and Analytics is a plus
• Must be able to work remotely and full-time (at least 40 hours per week)

Ref: UOL33AHXZE