Snaphunt Pte Ltd – Customer Support Executive

• KPI 400 + Shifts & 6 Days Allowance 600
• Leave Policy: Annual Leave - 12 Days, Medical Leave - 14 Days, Additional leave details will be provided during the onboarding process
• Attractive Salary & Benefits

The Job

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Candidate

• You have at least 2 years experience within a Customer Service role, ideally within the Ecommerce / Marketplaces, Media & Entertainment and Social Platforms industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You pay strong attention to detail and deliver work that is of a high standard
• You possess strong analytical skills and are comfortable dealing with numerical data
• You enjoy finding creative solutions to problems

Ref: LN3OJ2J6M5