Snaphunt Pte. Ltd. – Desktop Support Engineer

• Opportunity to make a positive impact

The Job

Key responsibilities areas:

• This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. 
• Accurately testing, identifying, repairing, resolving, and documenting end-user technical issues regarding /desktop support & printers
• Hands-on role were expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end-user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
• Move equipment associated with escalated help desk incidents and service requests
• Performing asset inventory activities as needed & recorded.

Ideal Candidate

Key Competencies:

• Ability to interact with customers so as to ensure that the service is polite, efficient, and responsive
• A self-starter with the ability to work on their own initiative
• To work through issues analytically to a successful conclusion

Ref: D98C65WCPA