Snaphunt Pte Ltd – Desktop Support Engineer

• Work within a company with a solid track record of success
• Join a well known brand within IT Services
• Flexible working options

The Job

You will be responsible for :

• Provide comprehensive technical support services to the Client's onsite personnel, customers, and service providers.
• Replicates and resolves common incidents in the software & hardware environment.
• Self-monitoring of tickets to ensure proper escalation and resolution of incidents consistent with the agreed SLAs.
• Provide setup and support services for conference rooms.
• Communication with several IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer.
• Documenting customer interactions within the tickets to be inclusive of accuracy, thoroughness, and timeliness.
• Effectively communicate with Deskside Management Team in regards to asset management, break/ fix, or Service Desk-related processes (build a -proactive environment).
• Contribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels.
• Carries out responsibilities in accordance with the organization’s policies, procedures, and state, federal, and local laws.

Ideal Candidate

Skills Required:

• You are a strong team player.
• You are adaptable and thrive in changing environments.
• You are a strong networker & relationship builder

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