We are an end-to-end information technology services and solutions provider, working with leading organizations from the Financial Services, Technology, Communications & Media, Manufacturing & Retail, Energy and Utilities, and various other domains. Our Client delivers highly responsive and innovative solutions that help clients to align their IT strategy with their business goals and address the most important IT needs today.
We deliver a full portfolio of services that include IT Consulting, Application Development and Management, Independent Testing, Outsourced Product Development, Enterprise Software Solutions, Business Intelligence & Data Warehousing as well as Resource Augmentation. Also, we engage in providing Training, Managed and Infrastructural Services.
Our focus is on delivering superior returns to clients through our cost-effective, efficient, high-value services that run on excellent in-house processes. We are deeply committed to the steady pursuit of our long-term goals and aspirations through service excellence and industry expertise. We strive to consistently deliver on commitments and exceed customer expectations by addressing organizations' business-specific needs using our superior technical expertise and world-class infrastructure.
- Flexible working options
The Job
Your Responsibilities will include:
- You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
- Provide customers with training and advice on client technologies and updates during service visits
- Perform IMAC activities
- Utilize Service Now tool to record and track all incident related to service calls
- Work with Local IT team to provide coverage for a full business day
- Provide written documentation, updates, and root cause analyst on IT issues to management as needed
- Create knowledge articles for new issues discovered where there’s no existing KBs
- Provide feedback on potential issues or concerns to mitigate risks in the future
Ideal Candidate
Skills Required:
- You possess a Degree/Diploma in Computer Science, Engineering or related field.
- You have at least 1 year experience, ideally within a IT Consulting role.
- You have excellent written and verbal communication skills.
- You are a strong networker & relationship builder
- You are highly goal driven and work well in fast paced environments
- You enjoy finding creative solutions to problems
Ref: A5MY04YVYH
Related Job Searches:
- Company:
Snaphunt Pte Ltd - Designation:
Desktop Support Executive - Profession:
Sales / Retail - Industry:
Computer and IT