Snaphunt Pte Ltd – Field Applications Engineer

• Join a well known brand within Automotive
• Fantastic work culture
• A role that offers a breadth of learning opportunities

The Job

Your responsibilities will include:

• Act as the resident technical expert both internally and with customers, quickly and easily solving prospective applications with the product.
• Support Account Managers as the primary technical resource for product and solution demonstrations to end customers.
• Coordinate, schedule and provide technical training and support to our customers at either their site, FARO site, via web, or remote within limited but given standards.
• Provide aftersales application support on FARO products to customer specific business requirements, train and advise correct techniques to achieve the results expected to obtain from FARO Products.
• Ensure the quality of the provided technical trainings (self-reliability).
• Ensure that all customers are served within a certain time (KPI) (self-control).
• Collaborate with other Field Applications Engineers and Support Engineers to test workflows, solve problems and share knowledge.
• Prepare and maintain training equipment (documents, devices, …).
• Collaborate with relevant teams/departments from other disciplines within FARO (e.g. Sales, Product Marketing, R&D) to convey customer requirements and respond to functional and technical elements of Requests for Information/Requests for Proposal.
• Act as a backup for the 3rd/4th Level Support within Customer Service.
• Responsible for representing the product to customers and at field events such as conferences, seminars, trade shows, etc. 
• Support the organization in decision making by providing relevant information/documentation.

Ideal Candidate

• Degree in Mechanical Engineering, Aerospace, related Engineering field, or equivalent experience.
• Excellent understanding of 2D and 3D CAD. 
• Demonstrate skills in 3D CAD environment, measurement equipment and/or basic 3D Geometry.
• CMM experience preferably portable like PCMM and laser trackers.
• Ability to read and interpret information from blueprints.
• Clear oral/written communications.
• Interpersonal and team skills.
• Valid Driver’s License.
• Up to 80% weekday travel.

Ref: WNA7B2G7N0