Snaphunt Pte Ltd – Field Support Engineer

• Join a well known brand within IT Services
• Attractive salary & benefits
• Opportunity to make a positive impact

The Job

You will be responsible for :

• The activities for this position include:
• Patching cable installation and recovery
• Installing power leads
• Installing, removing or swapping equipment
• Locating and or identifying network circuits and tagging the demark location
• Providing escort services for Third Party Vendors in the facility
• Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting Incidents
• Comply with the Company's audit requirements, Information Protection requirements, security requirements and standards detailing physical access management, and standards for Operational Excellence
• Support and assist in the troubleshooting and testing network equipment and components, including:
• Restarting equipment;
• troubleshooting and patching power cables;
• Troubleshooting and patching Fiber and Copper cables
• identifying a switch port location;
• pinging key Devices and performing DNS lookups
• troubleshooting, installing, and where necessary removing equipment and/or components
• perform visual checks for hardware failure lights or console error messages, power status and hardware labels and
• assisting with the identification and reporting of communications room environmental issues
• Perform MACD (move, add, change, delete) activities for end user business LAN and voice devices
• Maintain the Inventory of the Network Devices
• Update and Manage the DCIM tool
• Adhere to Company’s Change Management Process, BCP and DR Plans

Ideal Candidate

Skills Required:

• Have an associate or bachelor's degree
• Certifications such as CCNA, CCNP will be ideal
• Technicians should be conversant with compliance regulations, such as SOX
• 2 to 8 years of relevant experience in IT industry
• Experienced in racking, stacking, cabling, and decommissioning of Network Hardware devices
• Experienced in Smart Hand Support for Network device maintenance
• Strong Verbal and Written communication skills
• Ability to walk around a good deal of time, and lift heavy devices
• Willingness to work in shifts, attend on calls and weekend work as per schedule

Ref: BDMP97FX3I