Snaphunt Pte Ltd – Internal IT Engineer

• Join a well known brand within IT Services
• Attractive salary & benefits
• Great work environment

The Job

Job Description

• Responsible for deployment, troubleshooting, maintenance, upgrade and support of ICT infrastructures, including WAN, LAN, firewall, servers, PCs, operating systems and associated hardware and software.
• Desktop troubleshooting skills (Windows 7, 8 and 10).
• Ensure continuous delivery of IT services through oversight of service level agreements with business users and monitoring of IT systems performance.
• Manage the IT Asset Management including hardware and software license management.
• To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop / notebook problems (hardware, software and application).
• Be prompt and meticulous in updating of daily incidents handled into the incident management tool.
• To be highly customer-focus and diligent towards providing good customer service.
• Other duties such as annual DRP/BCP test and other tasks assigned.
• Able to work independently with minimum supervision and manage a team when required.

Ideal Candidate

Experience

• Min. 2 years of experience, System Integrator environment preferred.
• Proven experience in IT support services field
• Practical skills and experience in Microsoft Windows Operations support
• Understanding on network and server fundamentals.
• Knowledge and exposure to IT audit will be an advantage
• Demonstrated ability to apply IT in solving business problems

Skills

• Fluent in spoken and written English
• Excellent communication and project coordination skills
• Knowledge in Windows Server 2003/2008/2012/2016/2019, XP, 7, 8, 10 environment
• Basic knowledge in networking switches and port management
• Capability of seeing the tasks assigned holistically, able to break-down the task in detail and follow-through end-to-end.
• Good communication as this role needs to handle internal and external customers
• Service oriented engineer to internal and external customer
• Ability to provide IT training and awareness to other department users
• Microsoft/Cisco/ITIL foundation certification a plus
• Minimum 2-3 years of relevant experience in deploying, migrating and managing infrastructure (Firewall/Network/Servers/Virtualization/Backup)
• Proficient in Microsoft Solutions such as ADDS, ADFS, ADCS, SCCM, SCOM, NPS, Exchange
• Proven experience with Implementing Firewall and VLAN environment, networking (Routing/Switching) and Next-Gen Firewall
• Experience in Cloud Stack will be added advantage
• Experience with System Integrator environment preferred
• Certifications in CCNA/CCNP, MCSA/MCSE & VCP will be an added advantage
• Practical experience in effective time management, including ability to prioritize & multitask

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