Snaphunt Pte. Ltd. – IT Support Engineer

• Excellent communication skills
• Work alongside & learn from best in class talent
• Excellent career development opportunities

The Job

Job description

• IT Support monitors and maintains the company computer systems, install and configure hardware and software, and solve technical problems.
• Provide technical support to customers via email, phone and onsite.

Responsibilities 

• Serve as the first point of contact for customers seeking technical assistance over the phone and email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Perform regular system monitoring, backup status and OS updates.
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in ticketing system
• Maintain up to date and accurate customer documentation
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures

Ideal Candidate

Job Requirements

• Candidate must possess at least Primary/Secondary School/"O" Level, Higher Secondary/"A" Level/Pre-U in any field.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of Windows 10, Windows Server, DNS, router, NAS, email, printer.
• Good understanding of computer systems, networking, ERP system
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills

Ref: UMA86V30SM