Snaphunt Pte Ltd – L1 Engineer

• Work within a company with a solid track record of success
• Leadership Role
• Join a well known brand within IT Infrastructure / Blockchain / Cloud Computing

The Job

Key Responsibilities:

• Monitoring and Incident Management:
• Monitor OTT platform performance using tools like Grafana, Prometheus, Kibana, and New Relic.
• Respond to alerts promptly, investigate root causes, and escalate issues as necessary.
• Manage incidents from detection to resolution, ensuring minimal downtime.
• Problem and Change Management:
• Perform root cause analysis for OTT-specific issues impacting platform stability.
• Implement permanent fixes and assist in planning changes, adhering to ITIL-based change management processes tailored for OTT platforms.

Configuration and Security:

• Maintain configurations specific to OTT backend infrastructure and ensure compliance with industry-specific security policies.
• Monitor OTT-specific security logs and promptly report any breaches.
• Customer Support and Communication:
• Provide 24/7 support, including on-call rotations, addressing OTT platform issues.
• Maintain clear communication with stakeholders on incident statuses and resolutions, emphasizing the impact on OTT service delivery.

Documentation and Tools:

• Document incidents, changes, and OTT-specific configurations accurately.
• Utilize ITSM tools like ServiceNow, tailored for OTT operations, for efficient incident and change management.

Additional Skills and Qualifications:

• Proficiency in OTT-specific monitoring tools such as Grafana, Prometheus, Kibana, and New Relic.
• Familiarity with ITIL framework principles and SRE (Site Reliability Engineering) practices adapted for OTT services.
• Proven experience in operational engineering or L1 support, ideally within OTT or media streaming industries.
• Ability to troubleshoot effectively in fast-paced OTT environments, ensuring high availability and performance.
• Bachelor’s degree in Computer Science or related fields.

Ideal Candidate

• You have at least 3 years experience, ideally within a IT Business Analyst / Project Manager role.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You have working knowledge of OTT, Grafana, Prometheus and Kibana
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a strong team player who can manage multiple stakeholders
• You are a strong networker & relationship builder

Ref: FM50SQOGHH