Snaphunt Pte Ltd – Operations Executive

• Role involving team management opportunities
• Opportunities for career growth & development

The Job

Your responsibilities will include:

• Supervise the Operations Team to ensure daily operation carries on.
• Performs hands on duties as needed to deliver guest service.
• To ensure smooth operating of the Front Office and Housekeeping department by planning manpower and rostering.
• Conduct room check for any VIP arrival.
• To handles all operation problems in a professional manner and to ensure prompt actions taken before any escalation to the next level.
• Handling complaints and oversee the service recovery procedure.
• Conduct daily briefing to the team.
• Ensure that training is planned and given to all newly join staff.
• Maintain close communication with other departments to ensure smooth operations.
• Ensure all credit policies and procedure are adhere to reduce bad debts.
• Any other operational related issue and projects as and when required

Ideal Candidate

• Candidate must possess at least a diploma in hotel management or related field
• At least 1 year of relevant experience is required
• Team player and able to supervise the team
• Good understanding in hospitality procedures
• Able to work on shift including weekends and Public Holidays
• Responsible
• Good communication skills with all levels of employee

Ref: 9FWWPNPTR4