Snaphunt Pte Ltd – Operations Executive

• Great work environment
• Excellent career development opportunities
• Work alongside & learn from best in class talent

The Job

Responsibilities

• Daily Job Scheduling & Assignments: Manage and optimize the scheduling of cleaners and technicians to ensure efficient service delivery.
• Workforce Management: Ensure adequate staffing levels, handle last-minute changes, and coordinate replacement cleaners when needed.
• Issue Resolution: Work closely with Customer Service to resolve service disruptions, last-minute cancellations, or on-site issues.
• Quality Control: Conduct periodic checks on job performance and adherence to service standards.
• Cleaner Support & Attendance Tracking: Oversee cleaner attendance, manage leave requests, and handle resignations smoothly.
• Process & System Improvement: Work with the Operations Manager to refine workflows, improve efficiency, and support business growth.
• Client Requests & Special Assignments: Coordinate special requests, bulk orders, and operational adjustments based on customer feedback.
• Collaboration with Finance & Payroll: Ensure accurate job completion tracking for invoicing and payroll processing.

Ideal Candidate

Requirements

• Experience in Operations: Prior experience in an operations or logistics role, preferably in the service, cleaning, or facilities management industry.
• Tech-Savvy & Process-Oriented: Comfortable using scheduling, CRM, and ticketing systems for operational workflows.
• Problem-Solving Mindset: Ability to think on your feet and resolve last-minute service disruptions efficiently.
• Strong Communication Skills: Comfortable working across departments, including Customer Service and Finance, to align operational needs.
• Team Player & Leadership Abilities: Able to work closely with frontline staff, providing guidance and ensuring smooth execution of daily tasks.
• Ability to Work in a Fast-Paced Environment: Comfortable managing multiple tasks and priorities in a dynamic setting.

Ref: J5ZJ3B4R72