Snaphunt Pte Ltd – Operations Executive (Fraud)

• Fantastic work culture
• A role that offers a breadth of learning opportunities
• Flexible working options

The Job

Your Responsibilities will include: 

• Manage a team of submissions reviewers to facilitate excellent platform education and seamless functionality in the submissions review process
• Review user submissions and platform behavior to identify abuse trends and patterns in suspicious activity
• Take appropriate action on fraudulent submissions based on established procedures and document those actions
• Examine existing operational procedures to identify, plug and eliminate inefficiencies in the submissions review and fraud investigation process
• Lead the product operations team in handling fraud- and submissions-related user inquiries
• Generate insights through data collection, investigation and user profiling
• Work with the content development, operations and product teams to identify gaps in existing fraud prevention measures
• Lead new initiatives to strategise, recommend, operationalise and test solutions for preventative measures against anticipated fraud, including the exploration and implementation of technological tools and product-adjacent solutions to tackle likely problems
• Represent fraud prevention and operations in product strategy and roadmap development

Ideal Candidate

Skills Required: 

• You must have at least 1 year of experience in product operations or an operational role that worked closely with product and engineering teams, preferably in the startup industry
• You must have a proven track record in successfully managing and executing projects that involve the implementation and execution of operations systems
• You must be knowledgeable in operational system implementation and process re-engineering
• You must be knowledgeable in the learning and education of programming languages (You do not need to be proficient at any particular programming language. However, as the StackUp platform teaches aspiring developers to code, being familiar with basic programming and the process of learning how to code will help with the submissions review process.)
• You must have a strong problem-solving, pattern-recognition, and analytical skills
• You must have a familiarity/experience in fraud detection and/or integrity management of educational platforms
• You must have excellent interpersonal and communication (written and verbal) skills

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