Snaphunt Pte Ltd – Retail Specialist

• Join a market leader within Consumer Health
• Established brands customers want

The Job

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Achieving monthly sales targets by identifying and developing new customers.
• Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
• Coordinating pre-sales and post-sales follow up.
• Achieving and exceeding weekly and monthly KPIs.
• Building strong and collaborative relationships with other internal stakeholders.
• Monitoring market trends and providing regular competitor feedback.
• Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
• Supporting the sales team key planning and operations tasks to support the overall objective of the business.
• Handling incoming queries and building good client relationships.
• Handing over qualified leads to the sales teams with the objective of closing the sale.
• Maintaining and updating the lead generation database.
• Achieving weekly/monthly targets as set out by the business.

Ideal Candidate

Requirements :

• You have at least 1 year experience within a Inside Sales, Customer Service or Sales Operations / Support role, ideally within the Consumer Health industry.
• You have prior experience in dealing with Own Retail.
• You possess solid expertise in Direct Sales.
• Experience covering Consumer product is strong plus.
• You have a proven track record of meeting/exceeding your targets.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are highly goal driven and work well in fast paced environments
• You pay strong attention to detail and deliver work that is of a high standard

Ref: J52PGAM4VL