Snaphunt Pte Ltd – Sales Assistant

• Flexible working options
• Work alongside & learn from best in class talent
• A role that offers a breadth of learning opportunities

The Job

Your responsibilities will include:

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Organizing data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
• Supporting the sales team's key planning and operations tasks to support the overall objective of the business.
• Attainment Planning through effective goal setting, designing sales incentives to drive business objectives, and territory analysis & definition for sales maximum effectiveness.
• Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
• Monitoring and analyzing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring the accuracy of sales forecasts.
• Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Candidate

• You have at least 1-year experience within a Customer Service, Sales Operations / Support, or Telesales role, ideally within the Precision Engineering/ Semiconductors/ Robotics industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are adaptable and thrive in changing environments
• You are a strong team player who can manage multiple stakeholders
• You pay strong attention to detail and deliver work that is of a high standard

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