Snaphunt Pte Ltd – Servicenow SRE

• Flexible working options
• Work within a company with a solid track record of success
• Excellent career development opportunities

The Job

Key Responsibilities and Activities:

1. Operations Support

• Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks.
• Ensure proper Platform Administration and admin requests OLA fulfillment.
• Assist in troubleshooting issues and errors within the ServiceNow platform.
• Weekly report to our Global Operation Group leader.

2. Contribution to SRE (Site Reliability Engineering) activities:

• Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks.
• Contribute to Definition and Documentation of processes or how-To as knowledge base articles.

3. Project involvement

• Actively participate in ServiceNow implementation and integration projects.
• Contribute to the testing and quality assurance processing during project rollouts.

4. Training 

• Conduct regular training sessions for employees and contractors. 
• Maintaining knowledge base articles for end users.

5. RampUp:

• Ramp Up Knowledge in ServiceNow Platform technology 
• Become a Certified System Administrator 

Ideal Candidate

Qualifications:

• Bachelor’s or master’s degree in information technology,
• Experience in Systems / Operations / IT.
• Knowledge of programming languages like JavaScript
• Knowledge in Security
• Basic knowledge of ITSM principles
• Experience in IT project management, DevOps/Agile

Preferred Skills:

• Excellent analytical and problem-solving skills.
• Strong communication and organizational abilities.
• Ability to document processes, configurations, and user guides clearly and effectively.
• Familiarity with HTML, CSS, and web services (REST, SOAP) is beneficial. 
• ServiceNow certification (eg. ServiceNow Certified System Administrator)

Ref: UH8ZLNWPVI