Snaphunt Pte. Ltd. – Student Support and Services Coordinator

• Work in a company with a solid track record of performance
• Work alongside & learn from best in class talent
• Opportunity to make a positive impact

The Job

Key responsibilities areas:

• Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
• Working closely with internal stakeholders to solve client issues.
• Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
• Developing account plans to enhance service delivery.

Ideal Candidate

Key Competencies:

• You have at least 1 year experience including solid experience in a similar role within Professional Services.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments
• You are highly goal driven and work well in fast paced environments

Ref: U55V77NYPM