Snaphunt Pte Ltd – Supervisor / Store in Charge

• Opportunities For Career Progression

The Job

You will be responsible for :

Sales

• Create positive experiences for customers in store showcasing merchandise and driving conversion resulting in sales
• Drive sales through a variety of measures including average sale, multi-sale rate and category contribution
• Achieve personal sales targets and personal sales statistic targets
• Passion for sales and outstanding customer service
• Clientele building, driving client repurchase rates and cross selling
• Offering after-sales service to build potential and current customer relationships

Customer Care & CRM

• Welcome all customers ensuring a positive experience
• Build and foster genuine long-term relationships with our customers
• Process customer repairs with strong attention to detail and effective communication
• Assist/Support the resolution of any customer issues or complaints
• Actively contribute to the CRM system and meet CRM signup targets

Product Knowledge

• Become an expert across Products, Colours, Categories and Seasonal Collections
• Competently learn each ‘season’ merchandise, the ‘collection’ and ‘pricing’ to advise and educate customers and team members accurately
• Familiar with product functionality to be able to educate and demonstrate to customers

People Management

• Educate and support team members with training of key policies and procedures
• Coach and mentor sales associates
• Drive continuous improvement in the performance of each individual team member
• Identify opportunities for team members to improve their performance or behaviour through positive and constructive feedback
• Ensure all team members uphold staff presentation and grooming standards at all times

Communication

• Communicate honestly and professionally with internal and external parties at all times
• Actively promote and maintain harmonious working relationships with all team members
• Attend training sessions/meetings organized by head office

Visual Merchandising & Store Presentation

• Contribute to the store upkeep to ensure it presents beautifully and in-line with our VM Guidelines
• Continuously follow product presentation standards are maintained at all times
• Ensure the highest standards of housekeeping are met both on and off the sales floor
• Ensure reserves are orderly and maintained to protect the product and enable efficient stock management
• Consistently seek process improvements and implement best market practice

Ideal Candidate

Skills/Experience :

• At least 2 - 3 years’ experience within the Retail industry in a similar position
• Demonstrated experience working towards sales targets and KPIs
• Familiar with premium and luxury sales is advantageous
• Client focused and enjoys building strong relationships
• Polished presentation with exceptional communication skills
• Positive team player who thrives on achieving team goals
• Ability to multi-task and work towards deadlines
• Contributes to a positive work environment
• Commercial awareness of the latest luxury fashion trends

Ref: 7CIX1MA9ZY