Snaphunt Pte Ltd – Technical Support Engineer

• Great work environment
• Flexible working options
• Opportunity to make a positive impact

The Job

Key responsibilities areas:

• Prioritize and drive resolution of customer issues quickly and efficiently
• Be the first point of contact for supporting our enterprise customers and partners
• Dig into customer code to resolve bugs
• Have a deep understanding of the Magic SDK and how to integrate it into different languages and frameworks, such as React.js
• Drive relationships with customers by understanding their technical and business objectives and addressing their challenges accordingly
• Advocate customer needs cross-departmentally and continuously iterate to provide the best customer experience
• Evangelize and educate customers on our existing products and new product launches
• Develop and iterate on processes, tools, communication channels, and documentation to enable the best possible customer experience at scale
• Track customer feedback and feature requests

Ideal Candidate

Key competencies:

• A self-starter who thrives in a challenging and varied workflow environment
• Knowledge of HTML, CSS, JavaScript and frameworks such as React (experience with web3.js is a plus)
• A customer-first mindset with natural empathy
• Eagerness to learn more about customers and their needs
• Strong teamwork skills with the ability to work with cross-functional teams
• Ability to work independently with minimal supervision
• A love for learning, teaching, and diving deep into the bottom of things
• Comfort with shifting gears multiple times throughout the day
• Experience working with Zendesk or other helpdesk tools
• Familiarity with blockchain, Ethereum, and web3 concepts is a plus

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