Snaphunt Pte. Ltd. – Tracker Agent

• Work with the company to deliver end-to-end solutions with dedication from a team of professionals who are experienced and filled with creative solutions
• Opportunity to make a positive impact

The Job

As a tracer Agent you will be responsible for

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.
• Conducting post-release and post-implementation testing.
• Executing test cases (manual or automated) and analyzing results.
• Working with cross-functional teams to ensure quality throughout the SDLC.
• Reporting bugs and errors to development teams.
• Monitoring and creating logs to document testing phases and defects.
• Performing functional testing of features for release cycles, including creating/executing test cases, raising defects and maintaining defect logs.
• Implementing QA processes, standards & controls.

The Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a Helpdesk/Technical Support or Quality Assurance / Testing role.
• You have excellent communication and interpersonal skills.
• You have a skill to network & build relationship
• You are a self-starter and demonstrate a high level of resilience

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