Sofitel and Its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.
You must have a passion for excellence, and a can do attitude in order to be considered for this role.
As our Guest Service Agent, you will be responsible for ensuring that front office operations are carried out according to established standards.
Your key responsibilities will include:
- Check all guests list and provide best possible guest service standard.
- Answering the guest questions and requirement during their stay.
- Facilitate guests' check in and check out experience.
- Ensure cash equivalents are accounted for and balanced at the beginning and end of each shift.
Requirements:
- Fluent in English
- Confident speaking skills
- Computer literate and hotel applications
- Enthusiastic, spontaneous and empathic
To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand. You will also bring with you a passion for food, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.
Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.
Applicants are invited to send their detailed resume, stating current and expected salaries together via APPLY NOW button below.
Please note that this position is only open to Singaporeans.
MAIN DUTIES:
The ambassador reports directly to the Reception Supervisor (Assistant Manager in his/her absence).The ambassador will be dynamic and efficient to serve all guests approaching the Reception with a professional, warm and positive attitude.
Provide a smooth and timely check in/out for all guests
Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events
Maintain strict security procedures when issuing of room keys and guest confidentiality.
Maintain a good communication between hotel guests and all hotel departments both verbally and in writing as required.
Assist, as required to attend to calls for reservations and ensure accurate, up to date information is given.
Use every opportunity to promote hotel facilities and maximise sales through product knowledge and upselling skills.
Ensuring all guests are offered to join Le Club loyalty program
Complete any other duties assigned by the manager/supervisor
Ensure Reception /Back Office area are clean and tidy at all times
Carry out reception duties as required
Treat guests and ambassadors from all cultural groups with respect, sensitivity and transparency.
Practice the Sofitel Vision and Values in daily practises:
PASSION FOR EXCELLENCE - Our ambition and pleasure is to strive constantly to get one step closer to perfection, to excel in what we do and always be able to push ourselves a little further.
ESSENCE OF « PLAISIR » - To create a harmonious balance between the pleasure of feeling at home and the exquisite feeling of being elsewhere.
SPIRIT OF OPENNESS - In our eyes, diversity leads to richness. We have a taste for cultural blends and a thirst for everything new
Refer to the Sofitel Brand Standards and ensure compliance in every way.
Related Job Searches:
- Company:
Sofitel Hoels & Resorts Sentosa Singapore - Designation:
Front Office Trainee - Profession:
Hospitality - Industry:
Hotel and Accommodation Services - Location:
Southern Islands