Sofitel Singapore Sentosa Resort & Spa – Accounts Receivable Executive

Responsibilities:

City Ledger:

• Process all Credit Applications, ensuring that the clients are notified promptly and professionally.
• Accountable for the accurate processing of all AR accounts.
• Ensure that all Trade Debtor’s invoices are accurate; all services invoiced supported by a valid guarantee of payment and the room rates correct.
• Responsible for the mailing (or emailing) of the invoices to all debtors.
• Answer debtors’ inquiries promptly and effectively.
• Process and posting of all payments (electronic payment and cheque) received accurately and on a daily basis.
• Complete a daily summary of all adjustments related to the City Ledger; ensure that it is distributed as necessary and reconciled with a PMS generated report at end of shift.
• Communicate promptly with the Cluster Credit Manager on any discrepancies in billing payments and other potential problems.
• Raising of invoices, debit and credit notes when required
• Posting of Month End Reclassifications and posting of miscellaneous charges timely and accurately to facilitate the month-end closing processes.
• Process all travel agent commission payments on a weekly basis.

Credit cards:

• Ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.
• Calculate and accurately post commissions.
• Processing of credit card charges for Deposit and payments accurately.
• Promptly investigate and address all credit card disputes and charge backs.
• Collate all necessary paperwork to justify credit card refunds and obtain sign off from the management for refunds.