Sofitel Singapore Sentosa Resort & Spa – Front Office Agent

MAIN DUTIES:

• The ambassador reports directly to the Reception Supervisor (Assistant Manager in his/her absence). 
• The ambassador will be dynamic and efficient to serve all guests approaching the Reception with a professional, warm and positive attitude.
• Provide a smooth and timely check in/out for all guests Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces 
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events Maintain strict security procedures when issuing of room keys and guest confidentiality. 
• Maintain a good communication between hotel guests and all hotel departments both verbally and in writing as required. 
• Assist, as required to attend to calls for reservations and ensure accurate, up to date information is given. 
• Use every opportunity to promote hotel facilities and maximise sales through product knowledge and upselling skills. Ensuring all guests are offered to join Le Club loyalty program Complete any other duties assigned by the manager/supervisor 

Ensure Reception /Back Office area are clean and tidy at all times Carry out reception duties as required Treat guests and ambassadors from all cultural groups with respect, sensitivity and transparency. Confidentiality Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.