Sofitel Singapore Sentosa Resort & Spa – Front Office Internship

Role Responsibilities

• Welcome guests in a friendly and professional manner.
• Assist guests with check-in and check-out procedures.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Provide information about hotel facilities, services, and local attractions.
• Administrative Support and Front Desk Operations Assist in maintaining accurate guest records and files. 
• Handle incoming calls and redirect them as necessary. 
• Assist in managing room reservations, ensuring accuracy and efficiency. 
• Communicate reservation details to other departments as necessary. 
• Ensure the front desk area is clean, organized, and presentable at all times. 
• Maintain a working knowledge of hotel services, amenities, and promotions.