Speech Academy Asia Pte Ltd – Customer Service Manager

Customer Service Manager (Full Time / Public Speaking School) [Fun Working Environment!!!]

JOB HIGHLIGHTS:

• Dynamic and Energetic Culture

• Opportunities for Advancement

• Flexible Working Arrangements

JOB DESCRIPTION

Are you looking for a role where you will have the opportunity to interact with and build relationships with customers in the Education industry?

We are looking for a customer experience oriented, friendly Center Manager to join our Customer Care team at our Enrichment Centre!

THE ROLE INVOLVES:

• Organize events, projects and initiatives to provide quality customer experience to parents and their children;

• Provide care to customers to enhance after sales experience.

• Communicate with customers about new products and services.

• Administrative Support Duties (Answering calls, emails, data entry, classroom schedule planning);

• Handling payment collection (Cash, Nets, and Credit Card);

• Handling customer enquiries and resolving complaint issues;

OUR IDEAL CUSTOMER SERVICE EXECUTIVE:

• Loves talking to people;

• Creative in planning and organizing events.

• Has an energetic and cheerful personality with excellent professionalism;

• Is a good team player;

• Must be fluent in English (Written and Spoken);

• Must be fluent in Mandarin (to speak to Mandarin speaking customers) 

• Can commit to weekend shifts;

• Possesses basic Microsoft Office Skills;

WORKING DAYS:

• Wednesdays - Sundays (Mondays and Tuesdays off)

WORKING LOCATION:

• Jurong East

Entry level candidates are also welcome, as training will be provided.

Hope to hear from you soon!