SPH Media’s mission is to be the trusted source of news and lifestyle content in Singapore and Asia. One of our core purposes is to produce credible, balanced, and objective news and analysis, always with a view to uphold the public good and fostering an informed, engaged citizenry.
We welcome talented individuals to join us and grow a career in a vibrant and collaborative environment built around a culture of respect and inclusivity.
As an employer, we are committed to rewarding our people fairly and developing them in their careers.
- Attend to phone-in enquiries, email correspondences and online chats on SPH newspaper and magazine subscriptions, promotions and delivery issues
- Digitally savvy and can assist in trouble shooting of digital and technical issues
- Meticulous to assist with subscriptions processing
- Gain insights into the daily operations of a contact centre that handle hotline calls, emails, online chats and walk-in customers
- Learn to manage customer relationships through effective follow-up and by providing appropriate resolutions
- Opportunity to participate in ad-hoc projects and assist in other contact centre duties
For university interns :
- Also to perform data analysis for call center. Based on the data insights, help to identify customer pain points and support root causing and design solutions for identified customer pain points
- Present insights and solutions from data analysis to Consumer Division management team
Kindly note that only shortlisted candidates will be notified.
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- Company:
SPH Media Limited - Designation:
Customer Experience Officer Intern - Profession:
Design / Creative - Industry:
Creative / Media - Location:
Toa Payoh