Spic & Span Pte Ltd (S&S) is an award-winning company that started as a B2B cleaning service championing good cleaning. Since then, S&S has expanded to include Speco®, a sustainable, long-lasting microbe shield technology. With Speco®, S&S delivers end to end disinfection services, providing complete assurance and total protection to its clients.
As a social enterprise, S&S strives to transform its business through innovative enterprise growth and transformative social impact. It remains committed to providing meaningful and progressive careers for marginalised Singaporeans.
Currently, S&S is expanding at a rapid pace and is growing regionally. Thus, there are new opportunities to join a winning team and to be part of our expansion plans. We have an immediate opening for an Account Manager who will be responsible for the complete post-sale success and satisfaction of a portfolio of accounts. The individual will report directly to the General Manager.
Responsibilities
- Undertake ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts
- Uncover and mitigate any risk that threatens your customers' growth, satisfaction, or renewal; conceive and execute risk mitigation plans
- Develop expert knowledge of our product and applicability to the target market
- Work closely with the Business Development and Operations team to identify new opportunities and in securing long-term renewals
- Be responsible for resolving escalations while leveraging cross-functional teams within the business
- Collect product feedback from clients and communicate improvements for product optimisation
Skills and Qualifications
- 1+ year of professional experience in a role that includes Customer Operations, Customer Success, Technical Account Management, Client Service or Consulting
- Excellent verbal skills and written communication and in-person and virtual presentation skills
- Strong collaboration and relationship-building skills
- Strong problem solving and resolution skills
- Strong entrepreneurial spirit with a strong pursuit of customer success and delight
- Proven ability to work in a fast-paced and changing environment
Related Job Searches:
- Company:
Spic & Span Pte Ltd - Designation:
Account Manager - Profession:
Customer Service / Communications - Industry:
Environmental Services - Location:
Bukit Merah