Our story began in 1971. Back then we were a roaster and retailer of whole bean and ground coffee, tea and spices with a single store in Seattle’s Pike Place Market. Today, we are privileged to connect with millions of customers every day in 76 markets.
Starbucks always believed – have a positive impact on the communities we serve. One person, one cup and one neighborhood at a time. It is our vision that together we will elevate our partners, customers, suppliers and neighbors to create positive change.
Summary of Job
This job contributes to Starbucks success by providing the overall customer support by responding to customer feedback (inclusive of Starbucks Cards) via telephone, email, and comment card to provide problem resolutions in consistently delivering the Starbucks Experience. Models and acts in accordance with Starbucks guiding principle.
Responsibilities and
Duties
Primarily Role: Customer Service Duties
-Responsible for all customer service aspects of customer feedback and Starbucks Card as follows:
- Mending the customer support hotline and ensuring all feedbacks are resolved.
- Resolving and replying all customer queries and feedback including social media and email channels within guidelines and framework.
- Support stores in resolving all customer and card enquires/issues reported by stores
-Responsible in managing replacement card process.
-Provide support in My Starbucks Reward program – campaign, operations and execution. Also assist in duties and process relating to Gold Card administration
-Support compilation of data for feedbacks, raised issues and work with the team to improve.
-Assist and support corporate card/ bulk order purchases as needed
-Managing administrative matters for customer support inclusive of inventory and allocation of beverage and tumbler coupons and collaterals.
Required Knowledge, Skills and Abilities
- Excellent verbal and written communication skills
- Excellent management of customer service
- Lives to connect with customers
- Good knowledge and skills in Microsoft Word and Excel
- Ability to multi task and provide solutions to customers
- Team player
Salary
- Internship pay applies
Related Job Searches:
- Company:
Starbucks Coffee Singapore Pte Ltd - Designation:
Customer Care Specialist - Internship - Profession:
Customer Service / Communications - Industry:
Food Services / F&B