Straits Clan – Concierge (Private Members Club)

We are looking for a passionate, service-driven individual to fill the role of Concierge. Having the essentiality for communication with guests, this role entails the individual to maintain the highest service standards of the establishment and ensure that our guests leave with an awesome experience that leaves them yearning for more.

You’ll be in charge of:

• Registration of guests at concierge counter, including the processing of all guest reservations and the assigning and blocking of facilities
• Understanding and adhering to all front desk duties, including proper credit and cash handling policies and procedures
• Communicating efficiently on facility statuses
• Establishing and implementing expected guest programs and professionally handle guest requests and questions
• Actively improving club standards by providing relevant information such as guest feedback
• Carrying out daily concierge operations
• Ensuring that all guests receive a whole-hearted hospitality experience and a positive first and last impression at Straits Clan
• Initiative contact with guests to promote long term relationship that translate into business opportunities
• To monitor and follow-up closely on all guest comments from all channels including and not limited to guest comment cards, TripAdvisor and other online channels 

Qualifications

What we’re looking for:

• Individuals that are eager to learn and has a passion in guest service 
• Individuals who are well groomed and posses good communication skills
• Team players
• Preferably possess experience in a front office position relating to hospitality