Strip Pte Ltd – Customer Relation Officer

Responsibilities:

• Handle walk-in customers, appointments and messages.
• Address customers’ needs and concerns efficiently and effectively to turn unhappy customers into return guests.
• Build rapport and establish good relationships with customers to ensure customer retention.
• Promote and up-sell products, services and packages to maximize sales opportunities where necessary.
• Provide constructive feedback on sales, the effectiveness of promotions, customers, product and service launches as well as store activities and trends.
• Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
• Manage and maintain the salon’s tidiness and cleanliness.
• Other administrative ad-hoc duties where necessary.

Requirements:

• A team player and able to work in a fast-paced environment.
• Proactive, self-motivated and keen to learn.
• Prior sales/ retail experience preferred.
• Good communication and interpersonal skills.